Optional: Remove (or hide) the preferences folder (see information on 'Initialising preferences' above).If you find a remaining program folder under 'C:\Program Files\Steinberg' take a look inside and check if it contains files that you want to keep. Optional: Of course, the uninstaller only deletes files it previously has installed.Follow the instructions of the uninstaller.In the list of installed programs, select the Steinberg software you want to reinstall and click on 'Uninstall'.In Windows, go to Control Panel > Programs and Features.Reinstalling the complete program is only necessary on rare occasions. Look out for "Release Notes" and "Version History" documents to learn about issues have been addressed. Updates are available via the Steinberg Download Assistant (recommended) and, alternatively, on dedicated download pages. A current version might include a solution for the problem you are experiencing. And it's easy: Simply keep a copy of the preferences folder that you can fall back on whenever you need to reset the preferences to your preferred settings.Ĭheck if your Steinberg software is up-to-date. Making a backup of the preferences obviously is a good idea, especially when you customize a lot. This Knowledge Base article provides further information on Cubase's preferences and their location: Preferences of Cubase and Nuendo Another approach: Since in many cases the file 'Defaults.xml' will be the trouble maker you also could try if renaming or deleting only this particular file already solves the problem. You even can simply trash it if you are sure that your user settings are not that hard to rebuild. For example if you have defined your own set of key commands that you want to keep you can replace the corresponding file (Key Commands.xml) in the freshly created folder by a copy of the same file taken from the folder you've disabled by renaming.Īlternative ways: Instead of renaming it, you also can move the preferences folder of your program from Steinberg's application data folder to another place, for example the Desktop. Initialising the program's preferences does not necessarily mean that you lose all settings. And exactly this could be the source of errors. Otherwise the program would try to comply with them when creating fresh preferences. Please note: Make sure to hide or remove preferences folders of all installations of your Steinberg program. Next time you start your Steinberg program it will create a new folder with fresh preferences and default settings - which hopefully fixes the problem you've experienced. If you find folders of previous versions of your program, make sure to hide or remove them, too.The folder will only be hidden safely, if the change will be done before the original folder name. Rename it (for example, from 'Cubase 8.5' to 'xCubase 8.5') in order to hide it from your Steinberg software.Locate the folder which is named the same as your Steinberg program, for example 'Cubase 8.5'.In the command line of the 'Run' window, enter this path: %appdata%/Steinberg.(To open the command prompt on Windows XP select 'Run' from the Start menu.) The Windows key is located between the keys Ctrl and alt. Open the 'Run' command prompt by pressing the Windows logo key and R on the keyboard simultaneously.If your Steinberg software is protected by a Soft-eLicenser you will find more information in the Soft-eLicenser FAQ.Ĭorrupted program preference files can bring your Steinberg program into all kinds of troubles, particularly after installing an update.įortunately, refreshing the preferences is quite easy: USB-eLicenser - Details, tips and troubleshooting This knowledgebase article provides further and more detailed assistance in solving dongle and license related issues: In case the installation fails try to install again after you've unplugged the USB-eLicenser. So if an USB-eLicenser or a specific license on it is not recognized, or you get any license related error messages when starting your Steinberg software, you should download and install the latest eLicenser Control Center at first. The most common reason for USB-eLicenser (dongle, formerly named Steinberg Key), Soft-eLicenser and/or license related problems is an outdated or corrupted eLicenser Control Center installation. The following troubleshooting tips and instructions apply to all current versions of Cubase and Nuendo for Windows - with minor changes or limitations also to earlier versions.
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